Cancellation and refund policy

In short

• One Event: you can cancel within 14 days of the purchase and get your money back, less a cancellation fee of 5% of the price or ₪100, whichever is lower.
• Monthly venue plan: cancel any time from the dashboard. Nothing more is charged, and the plan stays active until the end of the month you paid for.
• Refunds go back to the card you paid with, within 14 days of your cancellation notice.

One Event

Under the Consumer Protection Law, 5741-1981, a purchase made online (a distance transaction) can be cancelled within 14 days of the day of the purchase or of the day you received the transaction's details, whichever is later. We refund the amount paid less a cancellation fee of 5% of the price or ₪100, whichever is lower.

After 14 days a purchase cannot be cancelled, except where the law gives you a right to, or when the service did not work as described and we could not fix it; in that case we refund in full.

Monthly venue plan

The venue plan is an ongoing subscription that renews every month until you cancel. Cancel any time: dashboard → plan card → "Cancel plan". We confirm by e-mail. No further payments are charged, and you keep the plan until the end of the period already paid.

If you cancel within 14 days of a payment, you may ask for a refund of that payment, less the cancellation fee above. Write to info@rattibo.com with the account's e-mail address.

Events you handed over to clients stay usable for those clients for a period after the plan ends; see the Terms of use.

Extended rights

If you are a person with a disability, a senior citizen (65 or older) or a new immigrant, the law may give you a longer cancellation period (up to four months) for transactions that included a conversation with us. Tell us when you ask to cancel.

How to cancel

The monthly plan: from the dashboard, as above.

Anything else, or a refund request: by e-mail to info@rattibo.com.

By WhatsApp: +1234567890.

Please include the account's e-mail address and the purchase date. We confirm every cancellation in writing.

Refunds

Refunds are made to the original payment method, in the currency you paid, within 14 days of receiving your cancellation notice. A credit note (or a cancelled invoice) is issued for the refunded amount. Your card issuer may take a few more days to show it.